Privacy Policy

PRIVACY POLICY

Wellness Kitchen Private Limited (hereinafter “WELLNESS”) recognizes the importance of privacy of its users and also of maintaining confidentiality of the information provided by its users as a responsible data controller and data processer.

This Privacy Policy is applicable to any person (‘User’) who purchase, intend to purchase, or inquire about any product(s) made available by WELLNESS through any of WELLNESS’s customer interface channels including our website https://www.zemefresh.com/, chat rooms, mobile app & offline channels.

This Privacy Policy does not apply to any website(s), mobile sites and mobile apps of third parties, even if their websites/products are linked to our website. User should take note that information and privacy practices of advertisers, sponsors or other sites to which WELLNESS provides hyperlink(s), may be materially different from this Privacy Policy. Accordingly, it is recommended that you review the privacy statements and policies of any such third parties with whom they interact.

We inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decides to use our website https://www.zemefresh.com and other sales channels. If you choose to use our website, then you agree to the collection and use of information in relation with this policy. If you disagree with this Privacy Policy, please do not use or access our website or other Sales Channels.

PERSONAL INFORMATION COLLECTION AND USE

The Personal Information that we collect is used for providing and improving the website & our services. We will not use or share your information with anyone except as described in this Privacy Policy.

For a better experience while using our website, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.

We may track your buying behaviour, preferences, and other information that you choose to provide on our Platform. We use this information to do internal research on our users’ demographics, interests, and behaviour to better understand, protect and serve our users. This information is compiled and analysed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our Platform or not), which URL you next go to (whether this URL is on our Platform or not), your computer browser information, and your IP address.

If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback on the Platform or the social media handles maintained by us or if you use voice commands or virtual try and buy or similar feature to shop on the Platform, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support, troubleshoot problems or for internal research and analysis as permitted by law.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Platform, we may collect such information into a file specific to you.

HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?

WELLNESS will retain your Personal Information on its servers for as long as is reasonably necessary. In some circumstances we may retain your Personal Information for longer periods of time, for instance where we are required to do so in accordance with any legal and regulatory requirements.

Where your personal data is no longer required, we will ensure it is either securely deleted or stored in a way which means it will no longer be used by the business.

LOG DATA

We want to inform you that whenever you visit our website, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our website that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

COOKIES

Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive. Our website uses these “cookies” to collection information and to improve our services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our service.

SERVICE PROVIDERS

We may employ third-party companies and individuals due to the following reasons:

Facilitate our website
Provide service on our behalf
Perform website-related services; or
Assist us in analysing how our website & services are used

We want to inform our website users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

DISCLOSURE OF INFORMATION

In addition to the circumstances described above, WELLNESS may disclose User’s Personal Information if required to do so:

by law, required by any enforcement authority for investigation, by court order or in reference to any legal process.
to conduct our business.
for regulatory, internal compliance and audit exercise(s)
to secure our systems; or
to enforce or protect our rights or properties of WELLNESS or any or all of its affiliates, associates, employees, directors or officers or when we have reason to believe that disclosing Personal Information of User(s) is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities.

Such disclosure and storage may take place without your knowledge. In that case, we shall not be liable to you or any third party for any damages howsoever arising from such disclosure and storage.

SECURITY

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

WITHDRAWAL OF CONSENT AND PERMISSION

You may withdraw your consent to submit any or all Personal Information or decline to provide any permissions on its website as covered above at any time. In case, you choose to do so then your access to the Website may be limited, or we might not be able to sell the product to you. You may withdraw your consent by sending an email to <care@zemefresh.com>.

CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

ELIGIBILITY TO TRANSACT WITH WELLNESS

You must at least 18 years of age to transact directly with WELLNESS and also to consent to the processing of your personal data.

CONTACT US

You may always submit concerns regarding this Privacy Policy via email to us at care@zemefresh.com. WELLNESS shall endeavour to respond to all reasonable concerns and inquires.